2025 Speakers
Will Bowen is the founder of the Complaint Free Movement. More than 15 million people worldwide have taken Will’s 21-Day Complaint Free challenge. Will’s been featured on The Oprah Winfrey show, NBC’s Today show, People, Forbes, Newsweek, The Wall Street Journal, and Chicken Soup for the Soul. Will Bowen holds the CSP (Certified Speaking Professional) designation and is a top keynote speaker and trainer for businesses and associations worldwide. Will’s speaking clients include Volvo, Kimberly Clark, and The Million Dollar Roundtable. All five books of Will’s books are international bestsellers. Learn more about Will at www.WillBowen.com.
Complaints & Complainers Lead To...
● Negative Workplace Culture- Complaints from customers, coworkers, friends, family, the news, and social media poison attitudes leading to an unhappy, unproductive, and unprofitable workplace culture.
● Lower Profits- Complaining increases stress, illness, absenteeism, burnout, and turnover negatively impacting the bottom line.
● Leadership Problems- Complaining causes discord, creates alliances, and kills cooperation.
● Mental Health Issues- Complaining increases stress, anxiety, and burnout limiting the ability to think clearly and perform efficiently.
● Lack Of Future Focus- Complaining keeps attention on past mistakes obscuring new solutions and future opportunities.
● Decreased Sales- Complaining customers will soon become former customers if their complaints are not handled correctly.
The Complaint Free Solution
People complain for one of five reasons remembered by the acronym G.R.I.P.E.-- Get attention, Remove Responsibility, Inspire envy, gain Power, and to Excuse their poor performance. Understanding the real motivation behind any complaint and how to address each type of complaint will dramatically improve employee retention, workplace culture, customer relationships, sales, and profitability.
Dr. Chris Kuehl, Managing Partner and Co-Founder, Armada Corporate Intelligence
Dr. Chris Kuehl has served as Armada’s Chief Economist working with a wide variety of private clients and professional associations over the last 21 years. He serves as the Chief Economist for several national business associations. He is also the Economic Analyst for the Fabricators and Manufacturers Association and writes their bi-weekly publication, Fabrinomics, which details the impact of economic trends on manufacturers.
Chris is one of the chief editors for the Armada Flagship Brief, which hits several thousand business executives three times a week.
As a popular keynote speaker, he makes approximately 100 presentations each year to business and industry associations in the US and overseas.
Chris has a doctorate in Political Economics and advanced degrees in Soviet Studies and Asian Studies and was a professor of international economics and finance for over 15 years prior to starting Armada.
For more information on Chris Kuehl and Armada click here.
Christopher White, Executive Director, America's Best Cleaners
Widely recognized as the industry leader in couture-level fashion care, Christopher White’s experience combines over 35 years in small business development, operations management, and executive leadership, as well as expert knowledge of textile construction, care, and restoration.
Chris possesses business knowledge for all aspects of the garment care industry, including developing, building, and managing state-of-the-art production facilities, retail locations, route services, and marketing strategies. He is also an in-demand executive business coach and speaker. Chris will round out the speaker lineup with a focus on operational excellence and industry innovation in textile circularity as it directly relates to the manufacturers and distributors of commercial laundry and dry cleaning equipment and supplies.
